Shipping Policy — SpinShape

Thanks for shopping with SpinShape. This Shipping Policy explains processing times, delivery estimates, tracking, and what to do if something goes wrong.

If you have questions, contact us at Spinshape.sav@gmail.com.

1) Order processing time

  • Standard processing: 1–2 business days (Monday–Friday, excluding holidays).

  • During launches, sales, or holidays, processing may extend to 3–5 business days.

  • You will receive an order confirmation email after checkout and a shipping confirmation with tracking when your order leaves the warehouse.

Processing time is separate from the carrier’s delivery time.

2) Shipping methods & estimated delivery

Shipping options and prices are shown at checkout and may vary by destination, weight, and service level.

Estimated transit times (after dispatch):

  • USA/Canada: 3–7 business days (expedited options may be faster)

  • UK/EU: 4–9 business days

  • Australia/New Zealand: 5–10 business days

  • Rest of world: 7–14 business days

These are estimates provided by carriers and can be affected by customs inspections, weather, or service disruptions beyond our control.

3) Shipping costs

  • Rates are calculated at checkout based on destination, weight, and service.

  • Any available promotions (e.g., free shipping thresholds) will be applied automatically at checkout when eligible.

4) Order tracking

  • A tracking link is emailed when your order ships.

  • Please allow 24–48 hours for the tracking status to update after receiving the tracking email.

  • If your tracking number doesn’t update after 3 business days, email us at Spinshape.sav@gmail.com.

5) Address accuracy & changes

  • Please double-check your shipping address at checkout.

  • If you need to change or cancel your order, contact us within 1 hour of placing it. Once processing begins, we may be unable to modify or cancel the shipment.

  • Orders returned due to an incorrect or undeliverable address may require an additional re-shipping fee.

6) Delivery issues (lost, delayed, or stolen)

  • Delayed packages: Carrier delays can occur. We’re here to help liaise with the carrier, but delays outside our control aren’t grounds for automatic refunds.

  • Marked “delivered,” not received: First, check with household members/neighbors and your local carrier office. If still missing after 48 hours, contact us.

  • Lost in transit: If tracking hasn’t moved for 7+ business days (domestic) or 14+ business days (international), email us and we will open a claim and assist with a replacement or refund where appropriate.

  • Stolen packages: We may request a theft report with your local authorities or carrier before issuing a resolution.

Please report delivery issues within 14 days of the marked delivery date (or expected date for lost parcels).

7) International shipping, duties & taxes

  • International orders may be subject to customs duties, VAT, and import taxes charged by your local customs authority.

  • These fees are not collected by SpinShape and are the customer’s responsibility.

  • Customs processing may extend delivery times. We cannot mark orders as gifts or undervalue shipments.

8) Partial shipments

To get items to you faster, your order may ship in separate packages at no extra cost. You will receive tracking for each shipment.

9) Pre-orders & backorders

  • If an item is listed as pre-order or backorder, we’ll show an estimated ship window on the product page or at checkout.

  • Mixed orders ship when all items are ready, unless otherwise specified (you can contact us to split shipments; additional shipping may apply).

10) Refused or unclaimed shipments

Packages that are refused, unclaimed, or returned to sender due to incorrect address or failure to pay duties/taxes may be refunded minus shipping fees and any carrier return charges once received back in sellable condition.

11) PO Boxes, APO/FPO/DPO

  • Some carriers do not deliver to PO Boxes or military addresses. If a method you selected cannot deliver, we’ll contact you to switch to a compatible service (rate differences may apply).

  • Delivery times to APO/FPO/DPO can be longer due to military mail routing.

12) Holidays & force majeure

Severe weather, natural disasters, strikes, peak season surges, or customs holds can delay deliveries. We’ll keep you updated if we become aware of widespread delays affecting your area.

13) Returns due to shipping issues

If shipping issues result in a return, we’ll follow our Returns & Refunds Policy. For details on return windows and eligibility, please see our Returns page. (Need one? I can generate it as a Shopify page with anchor links.)

14) Contact us